Terms and Conditions
Terms & Conditions for The Spell Garden
Welcome to The Spell Garden! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
General Information
The Spell Garden specializes in handcrafted perfume oils, bath, and body products, designed with care and intention.
All products are made in small batches to ensure quality and freshness. Minor variations in appearance or scent may occur due to the artisanal nature of our products.
Order Processing
Each product is made to order. Please allow 3-4 business days for processing before shipment.
During high-demand periods, processing times may be extended. We appreciate your patience as we craft your items with care.
Shipping Policies
Orders weighing over 1 lb will be shipped via USPS Priority Mail at a discounted rate, as Ground Advantage shipping can take 3-4 weeks to arrive to the mainland from Hawaii.
Orders over $150 are shipped with signature confirmation for added security.
Items ships from Hawaii and can take 7-10 business days to arrive to the US mainland. Shipping delays are always and are beyond are control.
While Priority Mail and Express Mail are faster options, delays may occasionally occur. We recommend ordering at least 3 weeks in advance for time-sensitive needs.
Customers are responsible for ensuring the accuracy of shipping addresses. We are not liable for packages lost due to incorrect addresses provided at checkout.
Returns & Exchanges
Since each item is made only when ordered, we do not accept returns or exchanges. If there is an issue with your order, please contact us within 2 days of receipt, and we will do our best to resolve it.
Refunds or replacements are only offered for damaged or defective items.
Allergies & Sensitivities
We use high-quality ingredients, but customers with sensitivities or allergies should review the ingredient list carefully and perform a patch test before use.
The Spell Garden is not responsible for allergic reactions or skin sensitivities.
Customs & International Orders
Customers are responsible for any customs fees, taxes, or duties on international orders.
We cannot guarantee delivery times for international shipments due to customs processing.
Intellectual Property
All content on The Spell Garden website, including text, images, logos, and product descriptions, is the property of The Spell Garden and may not be used or reproduced without our permission.
Privacy Policy
Your privacy is important to us. Personal information collected during the ordering process is used solely to process and ship your order. We do not share your information with third parties.